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  • Optiplex 3xxx 1 Year Next Business Day to 3 Year Next Business Day O3XXX_1513

    Quickfind: 1226030 SKU: O3XXX_1513

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    Product Information

    - Access to support is available Monday to Friday during local business hours.

    - Remote diagnosis, online and technical telephone support

    - Replacements parts and materials

    - For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an onsite service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on- site the next business day.

    - There are specific restrictions and terms to this service:

    - Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays.

    - Generally, calls received by Dell before 5:00 pm local time qualify for next-business day service, however, regional differences apply.

    - In the event that additional parts/resources are required once the on-site technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive

    - If you need more than business hours support. Consider ProSupport

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