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Delivery information

Delivery Information

Jump to:

Delivery prices & areas
Installation & testing
Frequently asked questions
Order tracking

Need more help?

Call our experts on 0330 3903060

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Next day delivery

Need it quickly? We’ve got 100s of items in stock for delivery tomorrow.*

Choose your delivery day

Pick a day that suits you, Monday – Saturday. And get a timeslot on the day.

Order tracking

Keep an eye on your order every step of the way.

Click & Collect

Click & Collect

Visit our West Yorkshire or East Midlands collection points. Learn more.

Delivery prices and areas

  • How much does delivery cost?
    • Our delivery prices vary depending on the size and weight of your order, with your final fee being calculated during the checkout process. For non-UK or Ireland deliveries, please call 0871 244 0934 (calls cost 13ppm plus your network access charge).
  • Do you deliver to all of the UK?
    • We sure do. This includes the Islands and Highlands of Scotland, and Northern Ireland. Enter your postcode at the checkout to get a delivery price. Our next day delivery service is only available to mainland UK and excludes postcodes: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.
  • Do you deliver to Ireland (ROI)
    • Yes. Just select Ireland as your delivery country in the checkout. We also have a dedicated Irish website, buyitdirect.ie, which sells everything from the Buy It Direct Group, including laptops, tech, furniture and bathrooms.
  • Do you deliver to Europe?
    • Yes, we offer international delivery on smaller items to the following locations; Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Andorra and Gibraltar. For larger items, please call 0330 3903060

*Next Day delivery excludes bank holidays and is subject to cut-off times.

Installation & Testing

Our fully qualified team offer a range of installation and recycling services.

Our expert team is on hand to help. Choose a pre-delivery service to customise your tech, have it checked, or get software uploaded so it's ready for use the moment it arrives.

Frequently asked questions

  • Can I track my order?
    • Yes, your order's status and tracking details are available in your account. Don't have an account? Sign up for one here. You'll need to use the same email address you used to place your order.
  • Do you offer an installation service?
    • We offer specialist installations for a wide range tech. You’ll need to pay for this service when purchasing your device, so we can synchronise the delivery and installation.
  • Do I get a delivery timeslot?
    • Most of our delivery partners will give you a timeslot on the day of the delivery. This is usually a window ranging from one to four hours, depending on the courier.
  • Can I collect my order from you myself?
    • Yes. We have two collection points; one in West Yorkshire and one in the East Midlands. In the checkout, you will see the option to collect your order – select your preferred location. Please note collection isn't available for orders paid via PayPal.
  • Can I change my delivery date?
  • My item is damaged or faulty
    • If your item arrives damaged you can refuse to accept the delivery; just sign the driver's delivery sheet 'damaged' and contact us to let us know. This way, your courier can return the item, and we can quickly dispatch a replacement.

      If you notice damage after accepting your delivery, please get in touch with us, and we can talk you through the next steps. Alternatively, you can find out more at our customer services hub.
  • What if I miss my delivery?
    • Our delivery partner will leave a note to explain your next steps. For large, two-person deliveries, there may be a redelivery charge.
  • I’ve ordered more than one item, will they arrive together?
    • We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. You'll receive a tracking code for each consignment to know when to expect your deliveries.
  • When will my item be delivered?
    • We'll send you an email when your order has been dispatched. You can also check your order's status and tracking details in your account. Deliveries take place between 7 am and 7 pm. And most of our couriers provide a specific timeslot on the day.
  • I ordered an add-on service with my tech
    • If you requested a pre-delivery service (like an inspection or more memory installed), your order might get delayed. If you also selected next-day delivery, we'll dispatch it via a speedy, premium shipping service.

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