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Call us

0330 3903060

Calls are charged at 13p per min plus your network access charge

Sales Business Sales Customer Services
Monday 9am - 7pm 9am - 6pm 8am - 5pm
Tuesday 9am - 7pm 9am - 5:30pm 8am - 5:30pm
Wednesday 9am - 7pm 9am - 5:30pm 8am - 5:30pm
Thursday 9am - 7pm 9am - 5:30pm 8am - 5:30pm
Friday 9am - 7pm 9am - 5pm 8am - 5pm
Saturday 9am - 5pm Closed 8:30am - 5pm
Sunday Closed Closed 9am - 5pm
Bank Holidays 9am - 2pm 9am - 2pm 9am - 2pm
East Midlands Collection Point Huddersfield Collection Point
Monday 9am - 5:30pm 8:30am - 7pm
Tuesday 9am - 5:30pm 8:30am - 7pm
Wednesday 9am - 5:30pm 8:30am - 7pm
Thursday 9am - 5:30pm 8:30am - 7pm
Friday 9am - 5:30pm 9am - 5pm
Saturday Closed Closed
Sunday Closed Closed
Bank Holidays Closed 10am - 4pm
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Help making a choice

  • Stock and availability

      With 4 large warehouses near the M1 and M62, our aim is to stock 95% of the most popular products so we’re able to give you the quickest possible delivery times.

      We keep stock availability on our website as accurate as possible to ensure you know when your earliest delivery is available. In rare instances where our stock is fully allocated we may ship direct from the manufacturers to you, this makes sure we can get the product to you as quickly as possible.

      If for any reason the product or promotion you've ordered is no longer available, or there's been a price change, we will notify you within 5 working days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

      We advise not to book fitters/engineers until you have received your items. Please note that ovens, built-in microwaves, cooker hoods and cookers are generally not supplied with any gas hoses or electrical leads/plugs. Your electrician or gas safe fitter should supply these for you.

  • Promotions and discount codes

      At the basket page enter the code into the "promotional code" box and click "Apply". You will get a notification to say it has been successful and the discount which will be visible on your order.

      If the offer is a discount on delivery then the relevant discount is applied once a qualifying delivery method has been selected in the checkout.

      Terms and Conditions: Only one code per order. Codes are available for online use only unless otherwise specified. All codes have an expiry date. We reserve the right to cancel any order which abuses or exploits any promotional code. All codes are subject to change or termination at any time without prior notice. If you exploit a promotional code we have the right to contact you to return any items which were obtained that didn't meet the criteria of the promotion.

      Promo Codes
  • Our latest promotions

Placing your order

  • Ways to order

      We want to make ordering from us as easy as possible. Whether you want to order from our website or give our expert sales team a call, we aim to be as flexible as possible.

      Click

      Search our entire catalogue from the comfort of your own home and make an online purchase that can be delivered straight to your door or place of work.

      Call

      Unlike most companies we love to hear from our customers! If you want expert advice or just want to talk through your options please give us a call.

      Collect

      Whether you want to come into one of our stores and check out our range of products on display or use our click and collect service, we’ve got you covered.

      Our website is designed to help you through the purchasing process. You can place your order online or over the phone at the same great price and we'll email a copy of your order request to you. By placing your order online or over the phone you agree to the following terms. Order acceptance takes place upon the despatch of your products.

  • Delivery options and prices
  • Click and Collect
  • Ways to pay

      We accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro and Solo for delivery to the card registered address.

      We can deliver to a family or work address but this may delay your delivery date as additional security checks are required. Proof of identity will be required to help avoid malicious use of your card and help to prevent cases of fraud.

      We also have finance options available. You can select any of these payment methods within the checkout.

      See our Instant Finance Options

  • Finance options
  • Buying for a business
  • Privacy and security

      Website Security

      We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128 bit encryption.

      If you have any questions/comments about privacy or security, please get in touch.

      Cookie Policy

      Our website uses cookies to collect information. This means we will store cookies in your browser to help you shop via our webstore. We also use cookies from third parties such as Google and other websites. These help us analyse traffic visiting our website and make improvements to things like site performance, relevance of search results and product suggestions.

      Please note that no personal information is stored in the cookies. We do not use cookies to collect or record information such as your name, address or payment details.

      Cookies are used to keep track of your current shopping session and enable you to proceed to checkout, to personalise your shopping experience and remember you when you return to visit this website and to compile statistical information about how visitors use our website. Cookies help us to provide you with a good shopping experience when you browse our website and allow you to make full use of the online shopping and personalised features available on our website.

      Click here to view our cookie policy

      What is a cookie?

      A cookie is a piece of data stored by a website within your web browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable way for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site previously.

      How can I remove cookies?

      You can remove cookies within your browser by clicking on "settings" or "options" and selecting "clear all browsing data" or "clear browser history". Make sure "delete cookies" is selected.

      Please note this procedure will vary depending on your browser type.

      How can I use your website without cookies?

      You can disable cookies for your browser. This option is usually found in the "settings" section under "Privacy". Please note – this may disable certain features on our website making your shopping experience less enjoyable.

      MaxMind's GeoIP JavaScript Service

Caring for you appliance

After you've placed an order

  • How do I change my delivery date?
  • How do I cancel an order or make a return?

      Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

      1. Log into our returns portal to create a return request
      2. We'll get back to you within 48 hours to authorise the return.
      3. You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
      4. Once we've received the product back we’ll check it over and then contact you with the next steps.

      If the item has been used or installed we will only make a partial refund to cover the diminished value of the product.

      Some items bought online or by mail order cannot be returned because you change your mind. These include: Digital downloads, CDs, DVDs or software if the seal is broken on the wrapping, tailor-made or personalised goods, headphones.

      Our Easy Returns policy is for consumers only, if you are one of our business customers, please check our Commercial Terms and Conditions.

  • My item arrived damaged

      Please contact us immediately on 0330 041 2271 to report any damage.

      It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

      How to report a damaged product:

      1. Log into our returns portal to create a return request
      2. Upload any pictures of the damage via the return portal
      3. We will respond to you within 48 hours to inform you of the next steps
  • My item is faulty

      We’ll sort it for you.

      It’s worth noting that all our new products come with at least 12 months warranty for UK and Irish consumers. You can contact us direct to return a faulty product but we often find it’s useful for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone. If they can’t they’ll give you a fault reference number. They can often resolve issues quickly without the need for further action. You can find the manufacturer contact details here.

      How to return a product to us:

      Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. If an engineer has visited already and you have a reference number from them please provide this as part of your return request, while this isn’t necessary it does help speed up the process.

      1. Log into our returns portal to create a return request
      2. We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
      3. Once we've received the product back we'll check it over and then contact you with the next steps.
  • Where is my refund?

      When your card makes a payment, your money is reserved in real-time. Your bank displays this as a 'pending' or 'pre authorised' payment and assigns it for specific goods. Next, there's a 'post authorised' check, and your money lands in our account. Altogether, this process can take up to three working days. When we do a refund, it's the same process in reverse. We'll tell your bank that we'd like to send a refund; there'll be a pre and post-authorisation check, and your refund is issued within three working days.

  • How do I make a complaint?

      Need to escalate a complaint? Click here for our Complaints Procedure.

  • WEEE Regulations

      The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

      The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

      The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

      As a Producer under the UK WEEE Regulations, we comply with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FB5353ZX

      Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.

      Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com

      Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

      Click here to see the WEEE information for the Republic of Ireland

  • Battery Regulations

      Recycling is one way we help the environment. We dispose of used batteries separately from other waste, using our takeback, collection and recycling facilities. We have a collection point at each of our premises that supply batteries for small electrical items. We keep a comprehensive record of our batteries' collection, recovery, and new life. We carefully manage where our batteries go, using a well-established partner Ecobat to control the collection of end-of-life batteries. For more information on battery recycling, go to recycleyourelectricals.org.uk.

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