Follow the steps below and our Head Of Customer Service will aim to resolve your issue
Contact the Head of Customer Service
We investigate all complaints thoroughly to ensure we provide a detailed response. For this reason, the response times are longer than contacting our customer service team on the above channels. If your query is urgent, please call us on the above number or login to your account to drop us an email. If you have an ongoing issue and need support, please email our Head Of Customer Service on
If you are still not satisfied with the outcome of your investigation, we will send you details of a certified Alternative Dispute Resolution provider and next steps.
**Please Note: Laptopsdirect is part of the Buy It Direct Group
