One Year 24/7 Technical Support 247SUPPORT/1YR

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Join Which? today and get £15 OFF orders over £200!

Which? Logo We are working with Which? to offer you a great deal. Try Which? for £1 and in return you’ll get £10 off orders over £250 when you shop on Laptops Direct. It's quick, easy, and most importantly, you'll save money.

Benefits Member Access
Unlimited access to all member content on which.co.uk, including our Best Buys and Don't Buys which offer
Detailed reviews of our latest products from our Test Labs
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Want to take advantage of this offer?

Visit Which? and for £1 you will get a 1 month's trial subscription as well as your £10 off orders over £250 for Laptops Direct. Membership continues after your trial at £10.75 per month.

When will I receive my code?

Usually instantly. As soon as you've taken out your Which? membership you'll receive a welcome email that will contain the promotional code. (Please note in a few cases the email can take up to an hour to arrive, please also check your junk folder.)

When will my voucher code expire?

The code will be valid for 2 days and can only be used once.

How do I use my voucher code?

Once you've received your code simply place an order via our website and enter the code at the basket page.

Please note: Once your trial comes to an end, your membership will continue at £10.75 a month. Remember you can cancel at any time during the trial or when you’re a member. The email can take up to an hour to arrive, please also check your junk folder. If you don't receive an email from Which? please call their Member Services team on 01992 822800.

£59.99

See all delivery & collection options

We deliver 6 days a week from 7am - 8pm, including the option of next day and Saturday delivery on 1000’s of products. We offer a range of delivery services for you to choose from, with many allowing you to choose a delivery date. Most of our delivery partners give you delivery time slots on the day of delivery and the ability to track your order. You may also have the option to collect from our Huddersfield store, or from thousands of nationwide CollectPlus collection points.

Simply enter your postcode below to see your delivery options:

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Why buy me
  • Transfer your files and data from your old computer to your new one.
  • Set up your email accounts on your new computer and move email over.
  • Install and set up your printers and webcams.
  • Update the security on the operating system (yes, IT constantly needs updating).
  • Install and configure your security software.
  • Update and secure the software on your computer.
  • Download and install applications you may need.
  • Be available 24/7 at the click of a mouse to help you when you need us, including software and how to support.
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Valid promotions & discounts

Price match: We constantly check our prices to give you the best deal possible. Call us if you see it cheaper elsewhere.

£10 off orders over £250 when you trial Which? for only £1. Click here for more information.

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Ways to pay

Ordering from us is easy. We accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro and Solo - making placing an order with us as easy and convenient as possible.

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Product Information

For a lot of people, the prospect of setting up a new laptop or desktop for the first time can be a daunting one, as can dealing with any technical issues that may arise afterwards. Luckily help is at hand; with our One Year Technical Support you’ll have a highly trained computer expert only a phone call away.

Our support package, provided by computer support specialists, zuuMedia, is a simple, easy to use service that takes the stress and hassle out of online help. Ready to assist you 24 hours a day, 7 days a week, their engineers use remote access tools to connect directly to your computer, sorting out any issues first time, eliminating the need for a complicated step-by-step guide.

The 24/7 support doesn’t just come in handy if something goes wrong; zuuMedia will be with you from the start. They’ll help you move files across from your old machine, install all your hardware and software, and do much more on top of that. With 24/7 support, you’re essentially getting your own personal computer technician, available every hour of every day, whenever you need them.

What zuuMedia will do for you:

  • Transfer your files and data from your old computer to your new one.
  • Set up your email accounts on your new computer and move email over.
  • Install and set up your printers and webcams.
  • Update the security on the operating system (yes, IT constantly needs updating).
  • Install and configure your security software.
  • Update and secure the software on your computer.
  • Download and install applications you may need.
  • Be available 24/7 at the click of a mouse to help you when you need us, including software and ‘how to’ support.
  • Fix problems for you rather than wasting your time talking you through it.
  • Inform you when new security holes in software or in the operating system are discovered so you can connect to us so we can patch it for you.
  • Provide support at the level you need.
 

Questions & Answers

Question from IV: Asked on 02/08/2010 Is it possible to get this for a lapop bought somewhere else?

Answer from simon Yes

Question from Sue: Asked on 09/09/2009 Does this service have to be purchased at the same time as buying a netbook/Laptop?

Answer from SteveF No.

Question from Ella: Asked on 08/09/2009 Do I pay for the technicians time and work to repair the PC? Or, is that included in the annual fee?

Answer from SteveF No, included in the price is a 27/7 phone line you call for advice and if need be, a remote computer connection with the technician to fix and bugs or problems with your computer.

Question from Polly: Asked on 26/07/2009 Is one restricted to a certain number of enquiries within a particular time-period?

Answer from SteveF No, its unlimited.

Question from toyman: Asked on 16/08/2008 Are your support technicians based in UK ?

Answer from Easycom Yes.

Question from Gary: Asked on 22/11/2007 Does the service cover only the new purchase or can it cover another computer owned by the purchaser ?
If not, could it be extended to cover other computers ?

Answer from Easycom It only covers the new purchase.

Question from Slimeburger: Asked on 11/11/2007 Does this service cover MS Office products if they are not purchased from you?

Answer from Easycom Yes.

Question from Slimeburger: Asked on 10/11/2007 How much are the 0870 calls?

Answer from Easycom Free of charge.