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For a lot of people, the prospect of setting up a new laptop or desktop for the first time can be a daunting one, as can dealing with any technical issues that may arise afterwards. Luckily help is at hand; with our One Year Technical Support you'll have a highly trained computer expert only a phone call away.
Our support package, provided by computer support specialists, zuuMedia, is a simple, easy to use service that takes the stress and hassle out of online help. Ready to assist you 24 hours a day, 7 days a week, their engineers use remote access tools to connect directly to your computer, sorting out any issues first time, eliminating the need for a complicated step-by-step guide.
The 24/7 support doesn't just come in handy if something goes wrong; zuuMedia will be with you from the start. They'll help you move files across from your old machine, install all your hardware and software, and do much more on top of that. With 24/7 support, you're essentially getting your own personal computer technician, available every hour of every day, whenever you need them.
What zuuMedia will do for you:
- Transfer your files and data from your old computer to your new one.
- Set up your email accounts on your new computer and move email over.
- Install and set up your printers and webcams.
- Update the security on the operating system (yes, IT constantly needs updating).
- Install and configure your security software.
- Update and secure the software on your computer.
- Download and install applications you may need.
- Be available 24/7 at the click of a mouse to help you when you need us, including software and 'how to' support.
- Fix problems for you rather than wasting your time talking you through it.
- Inform you when new security holes in software or in the operating system are discovered so you can connect to us so we can patch it for you.
- Provide support at the level you need.