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One Year 24/7 Technical Support

SKU: 247SUPPORT/1YR Quickfind Code: 116140
One Year 24/7 Technical Support
One Year 24/7 Technical Support
£59.99
Why buy me
  • Transfer your files and data from your old computer to your new one.
  • Set up your email accounts on your new computer and move email over.
  • Install and set up your printers and webcams.
  • Update the security on the operating system (yes, IT constantly needs updating).
  • Install and configure your security software.
  • Update and secure the software on your computer.
  • Download and install applications you may need.
  • Be available 24/7 at the click of a mouse to help you when you need us, including software and 'how to' support.
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For a lot of people, the prospect of setting up a new laptop or desktop for the first time can be a daunting one, as can dealing with any technical issues that may arise afterwards. Luckily help is at hand; with our One Year Technical Support you'll have a highly trained computer expert only a phone call away.

Our support package, provided by computer support specialists, zuuMedia, is a simple, easy to use service that takes the stress and hassle out of online help. Ready to assist you 24 hours a day, 7 days a week, their engineers use remote access tools to connect directly to your computer, sorting out any issues first time, eliminating the need for a complicated step-by-step guide.

The 24/7 support doesn't just come in handy if something goes wrong; zuuMedia will be with you from the start. They'll help you move files across from your old machine, install all your hardware and software, and do much more on top of that. With 24/7 support, you're essentially getting your own personal computer technician, available every hour of every day, whenever you need them.

What zuuMedia will do for you:

  • Transfer your files and data from your old computer to your new one.
  • Set up your email accounts on your new computer and move email over.
  • Install and set up your printers and webcams.
  • Update the security on the operating system (yes, IT constantly needs updating).
  • Install and configure your security software.
  • Update and secure the software on your computer.
  • Download and install applications you may need.
  • Be available 24/7 at the click of a mouse to help you when you need us, including software and 'how to' support.
  • Fix problems for you rather than wasting your time talking you through it.
  • Inform you when new security holes in software or in the operating system are discovered so you can connect to us so we can patch it for you.
  • Provide support at the level you need.
 

Question from IV: Asked on 02/08/2010 Is it possible to get this for a lapop bought somewhere else?

Answer from simon: Answered on 02/08/2010
Yes

Question from Sue: Asked on 09/09/2009 Does this service have to be purchased at the same time as buying a netbook/Laptop?

Answer from SteveF: Answered on 10/09/2009
No.

Question from Ella: Asked on 08/09/2009 Do I pay for the technicians time and work to repair the PC? Or, is that included in the annual fee?

Answer from SteveF: Answered on 09/09/2009
No, included in the price is a 27/7 phone line you call for advice and if need be, a remote computer connection with the technician to fix and bugs or problems with your computer.

Question from Polly: Asked on 26/07/2009 Is one restricted to a certain number of enquiries within a particular time-period?

Answer from SteveF: Answered on 27/07/2009
No, its unlimited.

Question from toyman: Asked on 16/08/2008 Are your support technicians based in UK ?

Answer from Easycom: Answered on 18/08/2008
Yes.

Question from Gary: Asked on 22/11/2007 Does the service cover only the new purchase or can it cover another computer owned by the purchaser ?
If not, could it be extended to cover other computers ?

Answer from Easycom: Answered on 23/11/2007
It only covers the new purchase.

Question from Slimeburger: Asked on 11/11/2007 Does this service cover MS Office products if they are not purchased from you?

Answer from Easycom: Answered on 11/11/2007
Yes.

Question from Slimeburger: Asked on 10/11/2007 How much are the 0870 calls?

Answer from Easycom: Answered on 10/11/2007
Free of charge.
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