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£10 off orders over £250 when you trial Which? for only £1. Click here for more information.First month £1, then £10.75 per month unless cancelled
For a lot of people, the prospect of setting up a new laptop or desktop for the first time can be a daunting one, as can dealing with any technical issues that may arise afterwards. Luckily help is at hand; with our One Year Technical Support you'll have a highly trained computer expert only a phone call away.
Our support package, provided by computer support specialists, zuuMedia, is a simple, easy to use service that takes the stress and hassle out of online help. Ready to assist you 24 hours a day, 7 days a week, their engineers use remote access tools to connect directly to your computer, sorting out any issues first time, eliminating the need for a complicated step-by-step guide.
The 24/7 support doesn't just come in handy if something goes wrong; zuuMedia will be with you from the start. They'll help you move files across from your old machine, install all your hardware and software, and do much more on top of that. With 24/7 support, you're essentially getting your own personal computer technician, available every hour of every day, whenever you need them.
What zuuMedia will do for you:
Question from IV:
Asked on 02/08/2010
Is it possible to get this for a lapop bought somewhere else?
Question from Sue:
Asked on 09/09/2009
Does this service have to be purchased at the same time as buying a netbook/Laptop?
Question from Ella:
Asked on 08/09/2009
Do I pay for the technicians time and work to repair the PC? Or, is that included in the annual fee?
Question from Polly:
Asked on 26/07/2009
Is one restricted to a certain number of enquiries within a particular time-period?
Question from toyman:
Asked on 16/08/2008
Are your support technicians based in UK ?
Question from Gary:
Asked on 22/11/2007
Does the service cover only the new purchase or can it cover another computer owned by the purchaser ?If not, could it be extended to cover other computers ?
Question from Slimeburger:
Asked on 11/11/2007
Does this service cover MS Office products if they are not purchased from you?
Question from Slimeburger:
Asked on 10/11/2007
How much are the 0870 calls?
Your question will be sent to a team of product specialists, you will receive an email with your answer and your question will be posted on this page to help other customers in future.
If your question is about an order you've already placed please use our eMessage
system to contact our customer service team.