Norton Ultimate Help Desk
Give your customers direct access to the ultimate IT department. Your customers simply don’t have time for IT issues. Norton Ultimate Help Desk will put their on-demand tech issues in the hands of Norton experts. We provide comprehensive support, from network setup to device diagnostics and troubleshooting, anytime its needed.
Virus Removal
Helps keep your devices virus-free. Norton experts can work to help remove viruses from your computer or mobile.
OS Upgrades
Operating System upgrade assistance helps your computer stay current and more secure.
Advanced Diagnostics & Resolution
We’ll help you identify and recommend solutions for even complex technical issues.
Backup Setup
We’ll help you initiate a backup on select cloud storage providers or on your local drive.
Put IT issues in the hands of Norton technicians
Are you the default IT manager at home? Do the words “it’s not working” start to elevate your stress levels? If so, Norton Ultimate Help Desk is made for you. If you think your device might have a virus, our Norton technicians will help find it and remove it. If your computer has slowed to a crawl, we’ll give it a tune-up. If you’ve got a new laptop, we’ll connect it to your wireless network.
From first-time setup to ongoing maintenance and as-needed troubleshooting, Norton Ultimate help Desk will help you fix your tech issues. Now’s your chance to put IT issues in the hands of Norton experts — and put do-it-yourself tech support behind you. We’ll help keep your customers’ computers running like new.
Save time and money
Norton experts provide Norton Ultimate Help Desk services remotely, on-demand, typically at a fraction of the cost of repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our Norton technicians use secure remote-access technology to tap in temporarily and help fix the issue.1
Plus, Norton experts are available anytime you need help, 24x7, 356 days a year. Norton Ultimate Help Desk brings IT home — virtually.
Keep your computers running like new
It can happen. Adding new programs, downloading files and using more memory can cause computer slowdowns over time. But you can help restore like-new speed with Norton Computer Tune Up, included with Norton Ultimate Help Desk.
This comprehensive, multi-point inspection and repair service is designed to free up some memory, optimize your settings and fix the things that stand in the way of speed and performance. It only takes about 35 minutes5. And when we’re done, your computer will be working faster again.
Get everything working together — and keep it that way
With Norton Ultimate Help Desk annual plans, we’ll help get your devices up and running, and then make sure they stay that way. Let us help you get your devices working on the wireless network, connect your computers to the printer and get your photos from your digital camera onto a computer. We’ll also help you troubleshoot software problems, set up Microsoft Outlook® email and even remedy operating system issues and computer crashes.