HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.
Remote problem diagnosis and support
Onsite hardware support
Service-level options with different coverage windows and response times
Help improve system uptime. Convenient onsite support. Reliable response times.
• Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:.
• Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis.
• Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.