Staff pricing will be applied on all products. Cha-ching!
We’re not robots, get sales advice 7 days a week
Trade in your old laptop
Sell your old Phone
Subject to the following terms and conditions, customers will be eligible to receive cashback for the sale of their old laptop.
This promotion is open to residents of the UK only.
In order to qualify for the promotion, your laptop must:
Products must be received within 14 days after the completion of the web form. If items are not received within the 14 days, the original valuation is nullified and our offer is no longer valid. All quotes via the website are estimates only. A final offer will not be made until our technical team have inspected your laptop (7 days after receipt). Quotes for your laptop are based on your laptop meeting the relevant grading criteria selected.
Please make sure that your laptop is packaged adequately and the box secured. If it arrives damaged or does not arrive at all we cannot accept responsibility.We cannot accept responsibility for any accessories included with your laptop. Any accessories we receive will be disposed of responsibly upon receipt. This includes bags, cables and external components. If your estimate is updated and you decide to cancel your trade-in, we cannot guarantee the return of any accessories.
Once we have received your laptop, an engineer will evaluate it for damage and any non-functional parts. Engineers will evaluate if the laptop is worth the original valuation. Should a laptop fall outside the stated conditions we will send a revised offer by email with an option to either accept or decline. If the revised offer is declined, we will gladly return laptop in the condition it was received for free.
From the date an offer is sent, you have 14 days to accept or decline the proposed valuation. If we have not received a reply within this time the offer will be taken as accepted and processed at the revised price for payment, or disposal of the laptop including the destruction of all data held on the machine.
If the laptop is in the required condition (or following an accepted revised offer) we will process your payment, which will be sent via the chosen payment method.
If a cheque is chosen as the preferred payment method this will be sent within 14 days of a validated offer. Please allow an additional 5 days for possible postage delays. All cheques will be made payable to the customer only. Cheques will be sent within 14 days of a validated offer however please allow an additional 5 days for possible postage delays. All cheques will be made payable to the person detailed on the original form and sent to the address given.
Bacs payments will be paid to the person detailed on the original form and will be completed with seven days of acceptance of the final offer.
PayPal payments will be paid to the person detailed on the original form and will be completed with seven days of acceptance of the final offer.
Unfortunately we cannot accept any responsibility for the security, protection, confidentiality or use of any data. Please note we are unable to retrieve any customer data once the product has been received. We comply with strict data protection legislation concerning the recycling of data bearing devices and have processes that ensure we either destroy or use effective data wiping software to securely delete data.
‘Full Working Order’ Defined
For your laptop to qualify as 'working', it must be fully functional. Definition of a working computer for the promotion is as follows:
Laptop Condition Defined
Faulty machines will not qualify for a cash valuation within our trade-in scheme. However, we can data wipe your machine and recycle it. (Please be aware the laptops hard drive must be in full working order and have no faulty sectors in order to be data wiped, any machines received with faulty hard drives will be destroyed).
Laptops will be considered as faulty if any of the following issues are found: