Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
Key Product Info
- 24 x 7 x 365 hardware and software support
- Direct access to advanced technicians
- Single point of contact and simplified escalation
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Proactive and predictive issue detection
Product Features
- Supporting your workforce was never this complex
Your IT teams are stretched with routine maintenance and support workloads, and are left with little time for innovation. Recruitment is a challenge in the face of IT skills shortages. Supporting the remote workforce at the same time as driving digital transformation is extremely challenging for CIOs and IT teams. Organizations need to adapt to high technologies and practices rapidly. - Boost productivity and EX with a single support solution
Premier Support Plus is all about connecting those who need support with those who are prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere. The result? Reduced downtime, increased productivity, and a much better employee experience. - The broad, smart support solution out there
Premier Support Plus goes beyond user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity.
