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Delivery Information

 

UK Mainland (excluding Scottish Highlands)

Product Size Next Day Cut Off* Standard Delivery (3-4 days)  

Delivery 8am - 8pm
Next Working Day & Day of your choice

(8am - 8pm)
Morning. Day of your choice 


(8am - 1pm)
Saturday Delivery


(8am - 5pm but usually morning)
Click & Collect
View Our Stores
Small Mon to Fri: 9pm
Sun: 4pm
£2.95 £4.95 £6.95 £9.95 Free
eg Cables, mice, small accessories,
gadgets, drones
Medium Mon to Fri: 9pm
Sun: 4pm
£4.95 £9.95 £14.95 £19.95 Free
eg. Laptops, tablets, PCs, Monitors up to 40", Printers, CCTV, phones
Large Mon to Fri: 9pm £9.95 £14.95 £19.95 £19.95 Free
eg TVs up to 43", home cinema, TV Stands etc.
Large 2 Man Delivery Mon to Fri: 9pm
Sun: 4pm
£19.95 £29.95 Not Available £39.95 Free
TVs over 43" etc.

*Next Day Cut Off - depends on cleared payments and passing of paymennt security checks

CollectPlus Click and Collect Service

Cost:   £4.95    Available for parcels up to 60cm x 50cm x 50cm in shipping size.

We can now deliver to 5,800 secure locations to ensure you never miss another parcel again! For more information on our CollectPlus Click and Collect service, please click here. For any other frequently asked questions, please see our CollectPlus FAQ's page.

Outside UK Mainland (Including Ireland)

    Scotish Highlands
(8am - 8pm)
Scottish Islands
(8am - 8pm)
Isle of Man & Isle of Wight
(8am - 8pm)
Channel Isles
(8am - 8pm)
Northern Ireland
(8am - 8pm)
Republic of Ireland
(8am - 8pm)
Small Rapid: 1 to 3 days £14.95 £14.95 £14.95 £14.95 £14.95 £14.95*
Cables, mice, small accessories, gadgets Standard: Up to 5 days £9.95 £9.95 £9.95 £9.95 £9.95 £9.95
Medium Rapid: 1 to 3 days £19.95 £19.95 £19.95 £19.95 £14.95 £14.95*
Laptops, tablets, PCs, Monitors up to 40", Printers, CCTV, phones Standard: Up to 5 days £14.95 £14.95 £14.95 £14.95 £9.95 £9.95
Large Rapid: 1 to 3 days £24.95 £24.95 £29.95 £29.95 £14.95 £14.95*
TVs up to 40", home cinema, TV Stands etc. Standard: Up to 5 days £14.95 £19.95 £24.95 £24.95 £9.95 £9.95
Large 2 Man Delivery Standard: Within 7 days. £39.95 £39.95 £49.95 £49.95 £34.95
+ £10 per additional item
£34.95
+ £10 per additional item
TVs over 40" etc.

*Dublin 1 to 2 days, rest of Ireland 3 to 4 days

Europe

We have entered into an agreement with various carriers whereby our customers in Ireland and mainland Europe wishing to purchase from us can enter into a contract with our carriers to have products shipped to those countries.

Europe Destination Delivery Method Inc Vat
Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, Netherland, Portugal, Spain, Sweden (max of 30Kg per package) 3 to 4 Days £19.95 per package
Cyprus Must arrange your own delivery and collect from store Call: 0871 971 0005

NB: Please remember for European deliveries to arrange your own insurance against loss or damage.

Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 8pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For larger TVs we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

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After-Sales Service

We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.

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Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service.

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Damaged / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

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