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Returns Policy at Laptops Direct

TECHNICAL SUPPORT & WARRANTY INFORMATION

All Projectors, PCs, TVs and Notebooks come with a direct to manufacturer warranty. Technical support is provided by the manufacturer and not by Buy It Direct Ltd. For many products, you can extend your warranty and support cover to up to three years. Warranties need to be registered within 30 days of purchase. Please call our Sales team on 0870 166 0200 to enquire about warranty extensions.

DAMAGED OR MISSING ITEMS

These must be reported within 24 hours of delivery - please use our Returns Form to let us know.

FAULTY GOODS

For a fault occurring with 30 days of receipt

If you suspect a fault with your product please call the manufacturer’s technical helpline. This initial call may prevent any unnecessary returns to us, saving you the return delivery cost should the product be found in full working order. If your product develops a fault within the first 30 days then please contact the manufacturer to obtain a DOA (Dead on Arrival) return reference. Once you have this, please complete an online RMA request providing details of the reference number and we will arrange to collect the faulty unit and have it replaced.

When we have received your completed form we will issue you with a returns number by email. Please note that packages arriving to us without a valid RMA number will be rejected and returned at your cost.

  • Items to be returned for repair/replacement must include all the items that you received in the original shipment including cables, manuals, disks and any free software must be returned.
  • Please ensure that you package the product well. We may not accept liability for any goods damaged in transit and a replacement or refund may not be offered. Please ensure that the RMA number is clearly visible on the outside of the packaging.
  • Do not write on or otherwise mark the product box or a 10% fee may be charged.
  • All goods are tested on return to verify the fault and always before a refund/replacement is processed. All goods proven to be non defective will either be returned to you or incur a 10% restocking fee.

Depending on the nature of the product purchased, we will either arrange a courier collection or request that you return the product to us directly. If we have arranged a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes. We will only arrange one collection, if you miss the courier you will be required to return the product to us yourself. If we ask you to return the product to us directly, please send it to the address below.

Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods.

For a fault occurring after 30 days of receipt

If your purchase develops a fault outside of 30 days but within the manufacturer’s guarantee period, please contact the manufacturer to arrange for repair or replacement. Please note it may take up to 4 weeks for repairs to be undertaken, depending on the manufacturer and the complexity of the problem. All products are covered by the manufacturers guarantee* unless otherwise stated. The warranty period depends on the manufacturer and commences from the date of delivery. The above does not affect your statutory rights.

Whilst we are more than happy to return faulty items to the manufacturer on your behalf this does add an additional layer of administration to the repair process and invariable increases the overall repair time. For this reason we recommend you return any faulty products directly to the manufacturer.

*The guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable / consumable items are also excluded.

UNWANTED GOODS (must be returned within 14 days)

Customers wishing to return goods under the distance selling regulations need to follow the procedure outlined below. NB this does not apply to any purchases made by other businesses:

  • The goods must be returned via insured carriage such as registered post. You are responsible for the return costs.
  • The goods must be returned in plain outer packaging. Goods returned with courier labels stuck on the outside of the original manufacturer's box will be rejected.
  • The returns reference must be clearly highlighted on this outer package.
  • Please include a copy of your invoice.
  • For laptops and desktops, the Operating System must be restored back to factory settings using the restore disks provided. Failure to do this will result in an Administration charge of £49
  • The goods must be in pristine and fully re-saleable condition. Software or warranties must not have been registered and all goods must be in their original packaging. If the goods are not as new, we reserve the right to either reject your return or charge you a minimum of a 10% re-stocking fee.

Your goods will be thoroughly checked by our Engineering department and providing all the above requirements have been met, you will receive a refund within 14 days.

The address to return your goods is: Returns Department, Laptops Direct, Trident Business Park, Leeds Road, Huddersfield HD2 1UA

To view a list of manufacturers contact details click here.
If you wish to request an RMA under one of the above conditions please complete our online RMA form.

If you have any other queries please contact us via the emessaging service.
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