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OUR TOP OFFERS

Acer TravelMate B113 Lenovo Thinkpad Edge E545 Acer Aspire V5-572 Laptop Toshiba Satellite Pro R50-B-12V Laptop Toshiba Satellite Pro Laptop

OUR TOP OFFERS

Acer TravelMate B113 Lenovo Thinkpad Edge E545 Acer Aspire V5-572 Laptop Toshiba Satellite Pro R50-B-12V Laptop Toshiba Satellite Pro Laptop

Delivery Information

When do I need to order by?

Monday – Friday
The cut-off time for next day orders placed over the phone is 7pm and for online orders is 7pm. If you are ordering online then select “Next Working Day” during the checkout process.

Fri - Sunday
If you are ordering up to 2pm on Sunday then a Monday delivery is possible by requesting “Next Day” delivery.

Saturday Delivery
If you are ordering before 7pm Friday then Saturday Delivery is available (additional charges apply)

In all cases 'Next Day' delivery is subject to cleared funds and stock availability. Next Day Deliveries apply to UK Mainland Addresses only, and are not available for larger items requiring a two-man delivery. Next day delivery is also available to Belfast and Dublin (with a 2pm order cut-off) Orders to all other areas typically take 2-5 working days.

Day Order placed by 'Next Day' Delivery
UK mainland only
(Online) (Phone)
Monday 7pm 7pm Tuesday
Tuesday 7pm 7pm Wednesday
Wednesday 7pm 7pm Thursday
Thursday 7pm 7pm Friday
Friday 7pm 7pm Saturday (requires selection of 'Saturday Delivery' option - additional charges apply)
Friday Anytime Anytime Monday
Saturday Anytime Anytime Monday
Sunday 2pm 2pm Monday
Sunday After 2pm After 2pm Tuesday

Deliveries can take place from 7am till 8pm, and Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 8pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For most appliances and larger TVs we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.


UK Delivery Prices

Delivery prices are based upon the products you order, delivery destination and service level you require. Free delivery is available on a wide range of products. There is a link within the basket page to a carriage estimator.

Item Type Delivery Type
Huddersfield Collection Standard
(Usually 3 days
)
Next Day
(Choose a Day)
Next Day AM / Saturday
Small items under £50 and 1.5kg
Accessories including bags, mice
Order before 7pm for next day
£2.50 £2.98 £4.97 £14.95
Medium size items:
Laptops, tablets, desktops, monitors, printers
Order before 7pm for next day
£2.50 £4.97 £9.95 £14.95

Other Destinations Delivery Method Inc Vat
BFPO
(1 Package up to 10Kg)
5 to 6 Working Days £24.95
Northern Ireland 1 to 3 Working Days £17.20
Scottish Highlands
Isle of Man
Channel Islands
2 to 3 Working Days £28.70

TV Delivery Prices


Destination Item Type Delivery Type
Standard
(Usually 3 Days)
Next Day
(Choose a Day)
Next Day
AM
Saturday
UK Mainland Small Items - cables & accessories. £9.95 £14.95 £19.95 £14.95
Medium Items - TVs up to 40". Order before 7pm for next day delivery. £9.95 £14.95 £19.95 £14.95
Large Items - TVs over 40". Cut-off times for Next Day Delivery:
Monday - Thursday - 5pm
Sunday - 4pm
£19.95 £29.95 - £29.95
  • For Saturday Delivery, Orders must be placed before 7pm on Friday for small and medium items and 5pm for large items.
Destination Item Type Delivery Type
Standard
(7 to 14 days)
Rapid
(3 to 5 days)
Specified Day
(Choose a Day)
Northern Ireland Small & Medium Items - TVs under 42" & Accessories. - £14.95 -
Large Items - TVs 43" and above. £99.95 - -
Scottish Highlands Small & Medium Items - TVs under 42" & Accessories. - £9.95 £14.95
Large Items - TVs 43" and above. £149.95 - -
Channel Islands & Isle of Man Small & Medium Items - TVs under 42" & Accessories. £19.96 £19.96 -
Large Items - TVs 43" and above. £149.95 - -
BFPO Small & Medium Items - TVs under 42" & Accessories. £24.95 - -
Large Items - TVs 43" and above. CALL US - -
  • If you see (-) we are unable to offer this service. All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must report this to us within 48 hours of delivery.

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

The cost of delivery is shown below:

Europe Destination Delivery Method Inc Vat
Republic of Ireland 1 to 3 Working Days £17.20
Cyprus (1 Package upto 10Kg) 5 to 7 Working Days £49.97
Malta
Greece
(1 Package upto 10Kg) 5 to 6 Working Days Call
Belgium
Luxembourg
Netherlands
(1 Package upto 10Kg) Up to 7 Working Days £24.97
Germany
Denmark
France
(1 Package upto 10Kg) 4 to 5 Working Days £29.97
Portugal
Italy
Spain
(1 Package upto 10Kg) 5 to 6 Working Days £29.97
Austria
Sweden
(1 Package upto 10Kg) 5 to 6 Working Days £39.97

NB: Please remember for European deliveries to arrange your own insurance against loss or damage.

TV Deliveries - Europe

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

The cost of delivery is shown below:

Destination Item Type Delivery Type
Standard
(7 to 14 days)
Rapid
(3 to 5 days)
Specified Day
(Choose a Day)
Republic of Ireland Small & Medium Items - TVs under 42" & Accessories. £9.95 £14.95 -
Large Items - TVs 43" and above. £99.95 - -

If you see (-) we are unable to offer this service.

All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must report this to us within 48 hours of delivery. Insurance against loss or damage isnít provided. The customer should arrange their own insurance against loss or damage.

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After-Sales Service

We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.

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Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service.

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Damaged / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

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