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Contact Us


Contact Us

We always recommend that prior to contacting us, you have a quick read-through of our Customer Service page. Most questions can be answered in this section.

If you still need help, then there are a few ways for you to get in touch.

For all general enquiries, information about delivery options and to discuss a new items, call the main number shown above and select the best team for you.

Alternatively, send us a message. You can eMessage us direct from your order confirmation email. On there you also find a your consumer contract contact number, which you can use to discuss your current order.

Address BuyitDirect
Neptune Way
Trident Business Park
Leeds Road
Huddersfield
HD2 1UA
Sales and Pre-Sales Contact us by eMessage
0871 971 0005 (UK) (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
01 657 1793 (Ireland)
Consumer Contract Enquiries Please use the number sent to you on your Order Confirmation email.
Returns For order cancellation click here, for faulty items click here.
Payment Issues / Accounts Contact us by eMessage
0871 971 0082 (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
Customer Services For all customer service enquiries click here
Customers in Ireland can call us on 0818 274 082
Testimonials Want to share a great shopping experience with us? click here
Schools and Colleges Contact us by eMessage
0871 971 0005, select option 1 then option 3 (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
Corporate Trade Contact us by eMessage
0871 971 0005, select option 1 then option 2 (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
Spares Contact us by eMessage
Sales Fax 0844 774 6303
Marketing & Press 0871 984 1997 (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
Purchasing & Buying 0871 984 1997 (Calls to our 0871 numbers cost 13p per minute plus your network access charge.)
Our Service

We aim to provide you with a reliable and consistent level of service at all times. If you think we have done a fantastic job, or alternatively if you are not happy with the service you have received from us and wish to make a complaint, we look forward to your feedback.

Please write to us for the attention of ' The Customer Relations Manager' at the address above.


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