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Contact Us

We always recommend that prior to contacting us, you have a quick read-through of our Customer Service page. Most questions can be answered in this section.

If you still need help, then there are a few ways for you to get in touch.

For all general enquiries, information about delivery options and to discuss a new items, call the main number shown above and select the best team for you.

Alternatively, send us a message. You can eMessage us direct from your order confirmation email. On there you'll also find your consumer contract contact number, which you can use to discuss your current order.

Address: BuyitDirect
Neptune Way
Trident Business Park
Leeds Road
Huddersfield
HD2 1UA

Sales and Pre-Sales: Contact us by eMessage
0871 971 0005 (UK) (Calls to our 0871 numbers cost 10p per minute plus your network access charge.)
01 657 1793 (Ireland)

Consumer Contract Enquiries: Please use the number sent to you on your Order Confirmation email.

Returns: For order cancellation click here. For faulty items click here.

Payment Issues / Accounts: Contact us by eMessage
0871 971 0082 (Calls to our 0871 numbers cost 10p per minute plus your network access charge.)

Customer Services: For all customer service enquiries click here.
Customers in Ireland can call us on
0818 274 082.

Schools and Colleges: Contact us by eMessage
0871 971 0005, select option 1 then option 3 (Calls to our 0871 numbers cost 10p per minute plus your network access charge.)

Corporate Trade: Contact us by eMessage
0871 971 0005, select option 1 then option 2 (Calls to our 0871 numbers cost 10p per minute plus your network access charge.)

Spares Contact us by eMessage

Sales Fax:0844 774 6303

Marketing & Press: 0871 984 1997
(Calls to our 0871 numbers cost 10p per minute plus your network access charge.)

Purchasing & Buying: 0871 984 1997
(Calls to our 0871 numbers cost 10p per minute plus your network access charge.)

Our Service:We aim to provide you with a reliable and consistent level of service at all times. If you think we have done a fantastic job, or alternatively if you are not happy with the service you have received from us and wish to make a complaint, we look forward to your feedback.
Please write to us for the attention of 'The Customer Relations Manager' at the address above.

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