On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customers location. The customer pays nothing more.
Fujitsu Computers provide customers with the security of a manufacturers warranty against defects. The type and duration of the applicable warranty service varies by product type and can also vary on an individual basis according to customer requirements agreed at time of purchase. For a product for which the Identification serial number is known, you can check the specific warranty entitlement The normally applicable warranties for Fujitsu products in UK and Ireland are listed at UK standard warranties In general the geographic scope for warranty service entitlement is global for Lifebook and Stylistic products and Europe, Middle East and Africa (EMEA) for others but you are able to check warranty service capability on country of purchase information Full warranty terms and conditions can be viewed at warranty terms and conditions.
