Sunday Times Fast Track 100 24th in 2005 | 10th in 2006 64th in 2007	2005 Finalists Best Online Retailer 2006 Highly Commended Online Retailer 2007 Highly Commended Online Retailer
2005 North-East Regional Finalists	2005 North-East Regional Winners
2006 Finalists e-Tailer of the Year 2007 Finalists e-Tailer of the Year	2005 Finalists Specialist Reseller of the Year
2005 Winners	ISO 9001 Registered

Back to Top

Back to Top

We only use established couriers such as Citylink, Business Post and ParcelForce to deliver your goods. We have excellent relationships with all our couriers as we ship more than £75 million of goods each year. All deliveries are fully insured against loss and damage for all UK and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply despatch replacement goods at no cost to yourself. Most orders can be tracked online. All deliveries require a signature at the delivery address but this does not have to be the card holder. Sometimes your order will be despatched in more than one delivery as we use more than one warehouse so if you only receive part of your order, there is no need to ring us - instead, please use our online order tracking to find out when the rest of the shipment is due.

We offer a service which many of our competitors cannot provide – we can deliver to an address that is different from your billing address. The must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high. In these circumstances, we will contact you to confirm we will send your order to your registered card address but if you still want us to deliver to an alternative address, you can pay by cleared funds (bank transfer via cash or internet / telephone banking) or you can contact your bank or credit card company and ask them to register an additional shipping address. Please note this will take 72 hours to register and will therefore delay your order.

Our cutoff for next working day delivery is 5pm for Online Orders, and 6pm for Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification. We do not deliver on Sundays or Bank Holidays and "working day" excludes weekends. All orders for addresses in England, Wales, Southern Scotland, Northern Ireland and Dublin can be delivered next working day. However large TVs (40" and over) can take up to 3 days as we use a specialised 2 man courier service. In this case, the courier will call you to arrange a convenient delivery date so please ensure you have given us both your mobile and landline phone numbers. All orders to the Channel Islands, Isle of Man, Southern Ireland (except Dublin), Northern Scotland, EC countries and BFPO addresses take 2-5 working days.

Damaged in Transit

If your goods arrive with the outer packaging damaged, the chances are the goods themselves will not be damaged but just in case please include "Arrived Damaged" when you sign the courier's paper work. We reserve the right to charge for failed deliveries as we are charged by the couriers. If goods are returned to us due to no one being available to sign for them, you will be refunded less the delivery charge and an admin fee of £10.

Shipping and handling costs are as follows:

For bulk purchases additional delivery charges may be applied. Either call us to confirm the price or we will call you if you have placed a web order

Back to Top

We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express. Please note we only accept payment by Credit Card if the card is registered in the UK or Ireland and we are delivering to the same UK or Irish address.

No payment is taken from your card until the day before we despatch your goods and you can cancel your order at any time up to the day of despatch. Please note there is a small surcharge of 0.95% for credit cards and 2.5% for American Express cards but there is no surcharge for Switch, Visa Delta, or Debit cards.

Back to Top

We can offer you a variety of finance and leasing deals. Details of retail financing are on this website - please click the finance link at the top of this page.

Back to Top

If you live in a VAT exempt country or have a European VAT number we can provide you with the product free of VAT, saving you 17.5% Please note this is only applicable if we export the product outside of the UK.

If you are a non EC resident and are planning to leave the EC within 3 months, we can provide the goods to you with a VAT form which will allow you to get the VAT back when leaving the country. Please note, VAT can only be claimed back if the sale is made in person at our warehouse showroom, as we are required to witness your signature and sign the form ourselves. There is an administration charge of £25.00 for this service. For details on how to find us, please see the 'visit us' page.

Back to Top

You have the right to cancel at any time preceding despatch of your goods. If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery. If you decide to return, you are responsible for the costs of carriage and of insuring the goods in transit. The item must not be used, and must be 'as new' when returned to us. When we receive the item you will be issued with a full refund to your original payment method within 7 days.

Back to Top

Click here to see our full Terms and Conditions together with details about our after sales service

Back to Top

For a list of manufacturer Technical Support phone numbers please click here.

• Configuring internet security and safe internet settings
• Installing and updating anti-virus software
• Keeping Windows updated
• Advice on setting up broadband and wireless networking devices
• Installing and configuring email
• Setting up scanners and printers
• Troubleshooting crashed or frozen computers

You will be emailed with a support account number and all the relevant details after your purchase is complete.

If you wish to see our Troubleshooting Guide please click here.

Back to Top

All brand new notebooks come with a minimum of 1 year's collect and return warranty direct with the manufacturer. In many cases this can be upgraded to 3 years with the purchase of an extended warranty package. Please check the warranty for each laptop or call 0870 167 0818 for more information. Please note extended warranty packages must be registered within 30 days and that you cannot return any faulty goods to us - they must be returned to the relevant manufacturer. Extended warranties must also be returned unopened if a refund is required. Please note: Factory Outlet computers and accessories systems come with a 12 month warranty. This service is offered by Easy Computers.

Back to Top

Special discounts and preferential credit terms are available for Schools and Colleges. Please phone our Educational team on 08702 64 21 26 or email for more information.

Back to Top

Back to Top

For bulk buys, or to find out about our customisation service please contact Katie Hollingworth on 08702 64 21 27 or by email.

Back to Top

We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent. If for any reason you are unhappy with our service, please contact us by eMessage and we promise to investigate your complaint within 24 hours.

If you are experiencing a problem with your product or need to return an item please see our returns policy.

Back to Top

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us in the future. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

Back to Top

We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.

If you have any questions/comments about privacy or security, you should email us at info@laptopsdirect.co.uk

Back to Top

Here at Laptops Direct we strive to bring you the best deals around and as such we constantly check our competitors pricing to make sure our customers get the best offers. We check prices online on a daily basis against our competitors. We guarantee that 75% of our products are cheaper than like for like, in stock, non sale products available with our competitors. If you do find a cheaper price please contact our Sales team with the exact details for the offer and we will see if we can beat their price.

Back to Top