HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain TCO. And they offer you coverage options for all key IT areas.
All Supportpacks must be purchased within 180-days of Hardware purchase date with the agreement start date being the Hardware purchase date (and NOT Supportpack purchase date). Supportpack registration should be done within 10-days of its purchase and is a must before receiving any support from HP. HP Supportpack are available from commercial computer resellers. Product numbers ending with A are physical HP Supportpack. Product numbers ending with E are electronic HP Supportpack available through select resellers. Product numbers ending with VV are HP Supportpack available through Select Express. Post-warranty: Product numbers ending with PA are physical HP Supportpack" product numbers ending with PE are electronic HP Supportpacks available through select resellers.
Replace defective hardware the day after it goes down
Take advantage of convenient door-to-door pick-up and delivery
Rapidly access over the phone problem diagnosis and technical support
Find a cost saving alternative to onsite hardware support
Extend your hardware warranty coverage for key systems and devices
Obtain easy-to-buy, easy-to-use extended warranty services
Improve hardware performance and uptime
Increase the return on your HP and multivendor hardware investments
Enjoy consistent service coverage across geographically dispersed sites