21-Mar-2009 Peter S: Does this policy only cover laptops bought from 'Laptops Direct' or can you take out this policy to cover a laptop which you're buying from somewhere else? thanks

SteveF: The warranty needs to be taken out when the laptop is bought.

22-Apr-2009 muj: when can u exactly make a claim when taking out the policy how many months to be precise exactly 3years or 3months to ur policy ends?

SteveF: The policy is registered and then takes effect, you have three years and can claim anytime within the three years.

24-Apr-2009 edga: so if I buy a laptop with this 3 years warranty at same time, can you send me both laptops at once, o i need to claim for second one after some time? confused...

dave: Please read Terms and Conditions for Full details

9-May-2009 ratmbells: What does the warranty cover? Does it include Accidental Damage or Theft?

SteveF: No, this policy covers mechanical and electronical breakdown.

11-Jun-2009 Luke: if your comany goes out of business or the insurer goes out of business, what happend to the policy?

SteveF: If, and this is a bit if as we have been trading for 8 years and are having one of our strongest years so far, we go bust then the policy would be upheld by the underwriter Fortis and if Fortis went under we would support the warranty. So both companies would need to go bust before it would effect your policy.

6-Nov-2009 AlanC: Does this Warranty extension apply to any Netbook as well as Laptops ?

Tom: Yes it does.

13-May-2011 mike: given that the product already comes with 1 years manufacturers warranty the 3 years extended warranty surely starts after the manufacturers warranty ends? otherwise this is only a 2 year warranty. right or wrong?

vicki: This warranty extends the total warranty period to 3 years. In the first 12 months you have the option to use this warranty or the manufaturer's own

16-May-2011 Karen: 3 questions: 1. My daughter will be living in Halls of Residence at Uni - will her laptop be covered there (i.e. not at the address at the time of purchase). 2. Am I right in thinking that the policy only covers repairs up to the cost of the laptop? (So that if there are several repairs done, the policy "runs out"?) 3. Are laptops repaired on site, or do we have to send them off?

paul: The warrantie relates to the product not the user so getting it repaired will not be a issue where ever your daughter is in the UK. It is a collect and return warranty so you ring a number they will attempt to sort this fault out over the phone, if they can't they will send a courier to collect and return the laptop at no cost to the customer. If the laptop is deemed beyond repair they will replace it with a like for like model. Any repair will also have a 6 month garantee.

1-Jul-2011 Abbas: If I have software issues, screen issues and hardware/softwares issues.....does this warranty cover that?

Paul: Yes, but wouldn't cover viruses or software you install on the computer yourself.

10-Jul-2011 Dathan: So the warranty is valid for other Eu countries ? , i mean if the product in question has damage or mechanical fault , i will have to pay for sending it to you in the uk and back to me right ? Or warranty is only availible to uk customers only inc the extended also ?

Paul: Uk warranty only

15-Aug-2011 Nate6290: 1). If I purchase the laptop now, can I purchase the extended warranty later? 2). Does the manufacturers and extended warranty cover parts, service and support?

Paul: AXA warranties can only be bought at the time of the sale of the computer. All the manfacturers warranties can be bought within a year of purchase accept the Acer warranty with accidental damage. These can be found on our site. http://search.laptopsdirect.co.uk/laptop_warranties/page.asp

14-Oct-2011 chrisg: im thinking of buying a medion akoya lapptop - is this range acceptable to the insurer ?

Paul: This warranty can't be bought on it's own and don't sell the laptop in your email.

25-Nov-2011 M. Abbas: I live in Republic of Ireland. Is this 3 Year Warranty applicable for the republic? Thanks

paul: No.

5-Jan-2012 Eddie: I purchased A Dell Inspiron Laptop from Currys last November for a Christmas present. Can I now purchase an extended warranty for it from you?

paul: Sorry not possible.

22-Aug-2008 Rayc: Reading the product summary and terms and conditions seems confusing as it refers to collection and return as well as engineer visits. Exactly what is the service provided and the service level agreement turn round times?

Easycom: If you are unable to receive a engineer on site, then you many arrange a collect and return service. Turnaround is usually within 24 hours for on site.